), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. More information is posted on the this page. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. It looks like your browser does not have JavaScript enabled. It is also recommended to clear your cache/history periodically. IDPH Web Portal - Illinois The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Grace B. Hou, Secretary. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. If you are using a personal device to work from home you should be using Citrix Remote PC Access. Then follow the steps below for the download. For instructions on how to do that while working remotely, visit: remote work FAQs. Here is the fix. Follow the procedures here. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Agencies who have adopted Office365 can access these resources by going to Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. For instructions on how to do that while working remotely, visit remote work FAQs. Many of you are approaching the time to reset your user password. If no response, the ITSD Manager escalates to the next level of DoIT Management. DoIT Identity Management Accounts - xxSupport - illinois.gov Please turn on JavaScript and try again. http://www.office.com/. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Monday Friday8 a.m. 5 p.m. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Read the FAQ. Please include your name, phone number, and specific application name, detail of . Enterprise Desktop Services. Digital ID Registration and Recovery Please keep trying to connect via Citrix, as some users can get through. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. IDHS: External Illinois.gov Accounts CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Login to Survey Many of you are approaching the time to reset your user password. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Error Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Industry best practices guide secure service delivery to agencies. Welcome to DoIT Identity Management (DIM). Were you able to access something, but now can't? PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Report a Problem Manage Passwords Request a Service To begin the password recovery process, choose one of the following options. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Visit More Support Links Services Catalog To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). State of Illinois Digital ID Login Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Springfield: 217-524-DoIT (217-524-3648) DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. 1-800-843-6154 If they are asking for information from you, be safe and exit the email or text. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. For additional self-help tips, please visit Remotework.illinois.gov. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Thank you for your patience. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Digital ID registration - Illinois Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. 877-323-5299. For instructions on how reset your password while working remotely visit: remote work FAQs. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. For additional remote access details visit the Remote Work FAQs. Category: All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. FOIA Requests - doit.aem-int.illinois.gov Webex is your go to for all your Remote Work meeting events. Tara.Kessler@illinois.gov. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Please see the The restart should be done at the end of the work day to allow the PC to restart and update. -Staff will escalate to management as required. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Make the choice to maintain your health today to better enjoy tomorrow. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Please follow the procedures here. DoIT Service Portal | RI Division of IT - Rhode Island Note: This system is intended for personal user accounts only. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). call in user 1) from joining the meeting. There is no right to privacy when accessing or using this system or any of its components. DoIT Identity Management Accounts Footer. Staff will respond to service requests during the published business hours. Ordering Information Technology Services - doit.illinois.gov The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. We are working through all the requests for assistance and will get to you as quickly as we can. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. If your agency has a need for new employee setup, please submit those via Amy OConnell. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Illinois Adoption Registry. Is a program bug keeping you from being able to accomplish your work? If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Remote Work - Collaboration Tools - illinois.gov Cyber Best Practices document for more information on this topic. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. We must all do our part to strengthen cybersecurity. It looks like your browser does not have JavaScript enabled. These are examples of when a helpdesk ticket is needed. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. The CIO or Group CIO may follow-up with the ITSD Manager or email. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder.
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