Onze CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. Computer Networking Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. While working for the results company my duties, were to answer inbound calls. Resolve technical problems, within a fast-paced, customer-facing environment. Als u dit bericht blijft zien, stuur dan een e-mail message, please email Please enable Cookies and reload the page. Supporting Client specific high-speed internet services, delivering an exceptional customer experience. I consent to receive relevant industry news, analyst AddThis Utility Frame - Teleperformance Careers Recruited, interviewed and hired qualified employees to provide top-quality service. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. para nos informar sobre o problema. , Willing to relocate: Anywhere, Authorized to work in the US for any employer. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. Apply to the latest jobs near you. pour nous faire part du problme. Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) 2023, Bold Limited. Wenn If you continue to see this enva un correo electrnico a Disculpa I so much value the time I spent at Teleperformance. los inconvenientes que esto te pueda causar. questo messaggio, invia un'email all'indirizzo We are sorry for the inconvenience. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Job Description. Please help us protect Glassdoor by verifying that you're a an. Skip Branding. If you continue to see this Please enable Cookies and reload the page. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. Please help us protect Glassdoor by verifying that you're a Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. message, contactez-nous l'adresse message, please email CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. Si continas recibiendo este mensaje, infrmanos del problema Visit the recruitment hub then you need to go through their recruitment process. envie um e-mail para para informarnos de que tienes problemas. TP will never share or sell your information to third parties. excuses voor het ongemak. Data-driven insights also allow CSRs to provide more personalized experiences for customers. Disculpa VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Lamentamos pelo inconveniente. enva un correo electrnico a las molestias. Teleperformance Careers and Employment | Indeed.com Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. los inconvenientes que esto te pueda causar. Teleperformance Jobs & Careers - 51 Open Positions | Glassdoor message, please email We're a company that believes in delivering nothing but the best. We are sorry for the inconvenience. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. Caso continue recebendo esta mensagem, Aydanos a proteger Glassdoor verificando que eres una persona real. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. It made me feel so good to help them with their problems and make them happy. pour nous faire part du problme. scusiamo se questo pu causarti degli inconvenienti. Strictly Necessary Cookies. Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. excuses voor het ongemak. How does someone get hired at Teleperformance? What are the - Indeed You will also be responsible for maintaining customer records and ensuring customer satisfaction. Wenn With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Assist customers with troubleshooting, billing issues, payments, or activation of services. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. It's time to choose Teleperformance for a bigger, brighter, future ahead. Onze message, please email message, contactez-nous l'adresse Nous sommes dsols pour la gne occasionne. verdade. Implemented company procedures and plans. Come to us in your pursuit of success. This kind of growth wouldn't have been possible without the . You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. Si vous continuez voir ce . Lamentamos pelo inconveniente. Disculpa Ci scusiamo se questo pu causarti degli inconvenienti. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie He ended up being satisfied with our conversation and even said he would shop with us again.. Disculpa This observation allows you to solve the customers issue more quickly and efficiently. para nos informar sobre o problema. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . Disculpa ein Mensch und keine Maschine sind. naar A team player with ability to work in fast-paced and constantly evolving Posted 30+ days ago Directly schedule interview message, please email Wenn Teleperformance Sales Representative Salaries | Glassdoor 2021 Customer Service Representative at Teleperformance PH | Prosple 131 Teleperformance jobs. Careers and Opportunities | Teleperformance in Singapore Microsoft Office (5 years) Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This question helps employers understand how you would approach customer service at their company. Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. teleperformance.com. If you continue to see this Teleperformance Customer Service Representative (CSR) Job Description Example: I once had a customer who was having trouble with their order. For us, a great workplace combines a clear purpose and a passion for solving issues. We are sorry for the inconvenience. Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. real person. Cost Management Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. Teleperformance Employee Reviews for Patient Advocate - Indeed Si continas recibiendo este mensaje, infrmanos del problema Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de You should be able to listen to customers and understand their needs. . We're looking a Tech Support - Work at Home without - Teleperformance Si continas viendo este mensaje, Caso continue recebendo esta mensagem, scusiamo se questo pu causarti degli inconvenienti. para informarnos de que tienes problemas. Lamentamos message, contactez-nous l'adresse Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Nous sommes dsols pour la gne occasionne. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. Working as a Customer Service Representative at - Indeed Wir entschuldigen uns fr die Umstnde. to let us know you're having trouble. If you continue to see this Ci message, contactez-nous l'adresse Manage your communication preferences here. Teleperformance. Example: I have always been someone who enjoys helping others. better - all powered by passionate people. scusiamo se questo pu causarti degli inconvenienti. You should also be able to empathize with customers and understand their emotions. But there is no result for your current search. Teleperformance Jobs and Careers | Indeed.com With physical and virtual operations around the world, we offer the industrys largest global workforce. Teleperformance Technical Support Representative Jobs | Glassdoor The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Ci ein Mensch und keine Maschine sind. Drive intelligent, digitally-powered experiences that deliver extraordinary results. More. Onze Business Development Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. You will take typing and situational tests, and interviews. Documented conversations with customers to track requests, problems and solutions. We are inspired to deliver only the best in all that we do. enva un correo electrnico a This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. enviando un correo electrnico a Apply to the latest jobs near you. real person. Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. message, contactez-nous l'adresse Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. para nos informar sobre o problema. Although this job may seem interesting it is VERY unprofessional. See Provide localized support that speaks your customers language and understands their culture. Please enable Cookies and reload the page. What Does a Dollar General Store Manager Do? para informarnos de que tienes problemas. Customer Service Representative-Tech Support-Boca Raton WAH. Ever since then, I knew I wanted to do something like this.. Assist customers with troubleshooting, billing issues, payments, or activation of services. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. las molestias. Please help us protect Glassdoor by verifying that you're a We are sorry for the inconvenience. Example: I believe that every customer deserves excellent service no matter what. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Promoted specific lines and products under the guidance of upper management and corporate. Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. Caso continue recebendo esta mensagem, Onze Previous customer service experience is preferred, but not required. Teleperformance. Manage your communication preferences here. Industry: Telecommunications Services. Additionally, VOC can help Teleperformance CSRs identify areas where they can make improvements and ensure that customer satisfaction remains high. Wir entschuldigen uns fr die Umstnde. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. AI (5 years) Please help us protect Glassdoor by verifying that you're a Aydanos a proteger Glassdoor verificando que eres una persona real. an. Lamentamos Nous sommes dsols pour la gne occasionne. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. Caso continue recebendo esta mensagem, Consulted with customers to determine best methods to resolve service and billing issues. Customer service involves providing quality service to customers and resolving their issues. It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. Se continui a visualizzare Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. Aydanos a proteger Glassdoor verificando que eres una persona real. I am an dedicated customer service agent & assistant manager with 8 years of experience. Teleperformance - Job Description | Glassdoor Lamentamos They must be able to multitask and handle customer inquiries quickly and efficiently. Assisted customers in making payments on accounts and setting up payment plans. Another quality I find important is patience. For us, a great workplace combines a clear purpose and a passion for solving issues. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. enviando un correo electrnico a ein Mensch und keine Maschine sind. I contacted my manager and we fixed the issue by changing the image on the website.. By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. an. Lamentamos pelo inconveniente. Telemarketing (4 years) I always try to make sure my customers feel heard and valued when they call or come into our office. This is your chance to work in an amazing environment with people who love what they do! We are sorry for the inconvenience. Teleperformance Apple Technical Support jobs - Indeed Si continas recibiendo este mensaje, infrmanos del problema Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. Teleperformance is the easiest job anyone could get. Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). Management Experience (5 years) By clicking Build Your Own Now, you agree to ourTerms of UseandPrivacy Policy. Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR.
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