You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. WebVirgin Atlantic policies Policies and claims. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. 20.1. cancel Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. Hertz Gold Standard Clean, our extra 15 step vehicle sanitization process, cleaned in accordance with WHO guidelines, sanitised and then sealed for the next person to drive Hertz. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Customer service and commitment to our passengers has been the driving force behind our brand. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. Sometimes however, things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. Offering the lowest fare available 2. Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. No licence is granted in respect of those intellectual property rights; and. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. Pregnant women may be required to provide medical documentation confirming fitness to travel. Conditions of carriage 5. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. Please also see clause 14 below. The organiser has to provide assistance if the traveller is in difficulty. Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. More information is availablehere. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. Rentals on consecutive days without a flight in between will be considered one rental. You can earn from250 to 1000points when you hire a car with Avis. Virgin car hire Virgin Atlantic Access and Availability of Service and Links. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) The latest flight timings will be shown on your tickets which you will receive electronically approx. They must be collected from the airport. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. We reserve the right to decline any booking that is conditional upon any special request being met. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. Rentals on consecutive days without a flight in between will be considered one rental. 1.1The contents of the Web Site are intended for your personal non-commercial use. Any new booking conditions will be published on our website and will have immediate effect. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. In any of these circumstances no refunds or compensation will be paid to you. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. 10.8. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. WebI want to cancel the car hire or any other 'extras' off my booking. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Virgin Atlantic SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. For example, the lowest fares have to be booked well in advance. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. Please note Regulation (EC) No.2111/2005 establishes a list of air carriers which are subject to an operating ban within the European Community: https://ec.europa.eu/transport/modes/air/safety/air-ban_en. The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. If you wish to make a special request, you must do so at the time of booking. You must ensure you have adequate travel insurance which covers these costs for you. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. Keep an eye on your email for the latest special offers from us. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. Terms and Conditions | Virgin Atlantic Holidays 1.13. If the amendment results in fewer people in your booking, then the total price payable for the booking will be adjusted accordingly based on the lower number of people in the booking, which may result in an increase in price per remaining person. Looking for inspiration? If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. long-term rates, corporate rates, and truck rates are excluded from point earn. The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points. Is my holiday still going ahead as planned? Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. For Telephone bookings please provide your Flying Club membership number to the agent. No warranties 8. Minicom number: +44 (0) 344 209 0747. Retroactive mileage collection is only possible within 6 months from the vehicle return date. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. We will tell you the procedure for making your choice. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. For a 7 night holiday please search for 8 nights. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). You can ask for copies of the travel service contractual terms, or the international conventions, from us at the contact details provided. These Booking Conditions may be varied by us at any time and at our sole discretion. You may make one copy of such software for archival purposes only. Flexible no change fees policy | Virgin Atlantic You can also view a summary ofEC Regulation. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. 11.2. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to feedback.backhome@virginholidays.com; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Check out our selected offers below or use the search form at the top of the page for your preferred travel dates. Your Virgin Points will be added to your account up to 10 working days after the rental has taken place. One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going accommodation only), the financial protection referred to above does not apply. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
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