What a piece of junk. Drove to Value City this afternoon to talk with Johnathan. We had to sleep with the mattress on the floor for the first month we lived here. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. Called on month four and they added $400 to my balance. It's crazy how much they want to "help" you find furniture. Very strange place. I was furious and called again and complained. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. Would have been 5/5 if it weren't for my moms couch and mattress ripping. Fast forward yet again to January 7th, the day before my second half comes, and I received a call from their delivery scheduler for a 12-2PM delivery, and I told them I would keep my work schedule open but that I would be at work and would need 20 minutes notice to be home. BBB File Opened: 12/2/2003. WE bought a nightstand to use for a living room end table because of 3 nice size drawers and a stylish look. Devon was so rude that I don't even know how she is employed anywhere much less in customer service. Value City Furniture | Better Business Bureau Profile He did not accept that. But everything went perfectly! There is no resiliency whatsoever and you can see, even when not seated, the spots where the couch is caving in. He should definitely be compensated by Value City Furniture for his hard work and consistency. Some links on Slumber Search are referral links. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. Did I mentioned that I was at work, strike two. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. At the time of this review, this set is on sale for $2,360. Top Alternative: Wayfair Closeout DealsUnlock The Coupons. The day before promised delivery, the store called and said. You can turn your dream into a reality as this mattress comes in twin to king sizes, and retails for $650 to $800. I Will be sending my friends and family to her for sure. I have obtained a few pieces from VCF over the years. From what I can tell most of their furniture is good quality and fairly priced. I will shop there again soon! They are polite and quick. Value City Furniture Reviews, Complaints, Customer Service - Revdex.com What sets them apart from other furniture store chains and online store fronts? I had the worst experience with value city, and I refuse to ever shop there again. New furniture arrives. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. There was no attempt made at decreasing this fee that was again not explained. We use dedicated people and clever technology to safeguard our platform. Great store. 2. This is still ongoing, and I've learned not to trust this company, unfortunately. We went to the store and picked out a new living room set, kitchen table, and bedroom set. As an extravagant touch, there are tinted mirrors on the glass tabletop. I would recommend not bothering stopping in to browse. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. 5 days later called the store and nothing. High priced low quality!!!! I spoke to everyone from corporate right down to the store and all I got were sorries. I had been other places but wasn't finding anything in a style I liked that would fit my space. 2022-2023 Slumber Search $1,000 Scholarship. When we opened it, the table was in really bad condition. I had removed the furniture and sit in an empty room. The cons: Some complaints about durability and delivery in some instances. The pros: Items on clearance can be significantly less for those looking for a deal. The wife and I stopped here looking for a coffee table and end tables. Ok this guy looked like a user and he wants my personal information. If you have months to wait for your purchases with no communication or anything from the local or corporate office, Value City Furniture is the place for you. The manager preferred to be condescending. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. When it comes to your own comfort, your own body is the only North Star. Very professional and good knowledge about products and services. GO TO Bob's furniture. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. He asked us when needed our furniture by. This is the second time in a week that they have been here and I still don't have the furniture I bought. A big shout out to Todd Leonti who helped me with my original sale, great to work with. After we decided to cancel our order, I called the store to speak with a "customer service representative. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. not only that, but at a great price. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. I really need a new desk and it won't fit in my Honda. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. Where do I start?? They sent Al out on a Friday to evaluate. Based on 247 reviews. The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. They did not reimburse me my delivery fee or try to work around my schedule. Seriously, would someone accept 20% off for something that is not usable? Youll also find hidden charging ports to keep your tech alive and powered up. Read full review of Value City Furniture and 1 comment . The brand is committed to providing customers with superior quality home furnishings at fair prices. At least they aren't rude. Worst service in the history of man kind. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. VCF is amazing!!! Monday, no call at all. store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. Thank you. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. My fianc and I purchase a couch with a help of Kelemework. Then, select "Make a Payment". I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. I thought I could go in the front and just carry it out. Day 1: Was Shopping around for Bedroom furnitures. Some people may feel the need to jump on the I bond bandwagon before then. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Add a review. Anywho, we walk in and not one person greeted us. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. I went there for Memorial Day Deals to buy a center table/ottoman. Similar to their sectionals and sofas, their recliners offer affordable comfort. At the time of this review, you can snag it on sale for $1,080. The customer service is meh, and the pick up area is kind of a mess. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. 3 for town-gown relations and No. Which I did Joe called me and explained that there was nothing they could do it wear and tear and maybe the company that manufactured the furniture made it in correctly how is that my responsibility. Back. He has an amazing personality. Value City Furniture was founded in Jerome Schottenstein. 2 bit piece of furniture! A few days later I realized I purchased the wrong size. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. Okay I bought the 2pc. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. Contact Value City Furniture Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. We were looking for game room furniture. This would be an okay place if you are looking for furniture on a tight budget. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. He also told me the delivery fee would have to be applied since I was canceling the sofa. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. The furniture at Value City is just OK. So we looked around. So when I am given poor quality of customer service I literally start to boil I walked into the store with one of my moms and my daughter(infant in stroller). For quality. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. Do not go to them if you're looking for hassel free customer service. So they told me to go back to Pure Promise. Another woman was there to get another table as the first one she got was broken upon deliverystrike 2when it was my turn a very creepy looking individual was there with scabs on his face and asking for my license. Just sad. It's always deserted and after my last visit I know why. Sung Koo was very patient and helpful. A support foam layer gives you support without sagging over time like most other mattresses tend to do. I was promised a return call, which never came. When I called I called corporate to complain and say what terrible service this has been. Still a 4 star experience on my second smaller purchase. I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. I put in a service call to see if anything could be done to fix it. Well shouldn't they show some alternatives? Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. The next day, I opened the boxes and found two pieces broken. She was so impatient and sounded mad at me or something. Yes! 2023 Trustpilot, Inc. All rights reserved. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. It was my first new couch! Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. After that, it's a big mess. Unless you've educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality.but the pricing will range. My fiance said "we can pick up as soon as today" and interrupted by an "do you know what you can pick up day of? Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. Value City Furniture Reviews: What Do Customers Think? Seating is perfect for what we needed and high quality as well. I would recomend this VCF if you want to buy quality furniture at a decent price. I would give 0 stars if I could. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. I asked Mr. Smith for his bosses' business card so I could contact him. I also took a trip to the beautiful glass end tables and server that we brought. New furniture arrives. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. We went thru their financing and delivery. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. Everyone needs a Pasco Power Lift Recliner in their life. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. Looking for furniture in the clearance section as well as purchasing a new couch and then replacement cushions for that couch. This is not a great card for people who carry a balance. Never again. It'll be worth your time and money. I hope they don't ever make another penny in that store. I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. IKEA is better. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. It took 3 rentals & 2 trips to the store to get the right furniture! 60. The sales associates in the store allowed me to browse on my own without pestering me, and did not try to pressure me into making additional purchases when I was ready to check out. I hope you see this message. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. My futon is still comfy and it's been a few years. It was you that made my experience a lifelong memory. They said "no" and we had to pay for the delivery which is over $100. Youll also find lots of doorbusters and additional discounts for many of their items. Shopping around a lot for a sofa and loveseat. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). I love them still and they've kept up really well despite how much I've abused them. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. Period end of story.well 40 days later this mattress is killing my back every nite. I don't think I will be going back. 3. At our daughter's house and Just had a HUGE sofa sectional delivered by Tyrone and Chris. on Entire Order with qualifying $1999+ bedding purchase Qualifying purchase includes mattresses, mattress accessories and adjustable bases made with your Value Plus or Signature Plus credit card during promotional period. Also the guy never checked my order to see that only ordered 1 chair. It's too bad, because all we wanted to do was reselect a piece from them. While I was there I also saw a bedroom set, and an entertainment center I liked. Rude sales people need to check their attitude. Companies can ask for reviews via automatic invitations. Our community is ready to answer. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). Value City Furniture 284 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 10:00 AM - 9:00 PM Hours updated over 3 months ago See hours See all 80 photos Write a review Add photo Location & Hours Suggest an edit 500 Golf Mill Ctr Niles, IL 60714 Get directions You Might Also Consider Sponsored Roy's Furniture 566 TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. This is a 0 star company. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. They were also very kind and polite. I was helped by Jeremy, who was phenomenal! I also asked to speak to the store manager, but I wanted to info he/she of my dissatisfaction of the back order. I've had a customer service job ALL OF MY LIFE! With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. Want to know more about working here? You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. Get a call a couple days later and they said everything except for the mattress was out of stock. Good help is hard to find.. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. It has a wired remote attached to the seat so you can control the lift function, footrest, and back motionalmost as if you have a personal massage chair. Value City Furniture Employee Reviews in Waldorf, MD - Indeed If I didn't like it then I could return it. Online: Log in to your online account and click on "Payments". "Oh you wanted the slat, too?? The new furniture would now be delivered in a week. I was also told that this is the 10th desk they have returned. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. Thank you! 2 guys in the store told me to go around back but treated me like I was a moron for going in front. Be warned, shoppers! So again, I'm being deflected over a year and a half later for them selling me "Expensive" garbage. I advise anyone looking for quality customer service to choose another option. Good prices. This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. Every delivery driver told us this happens a lot damaged furniture, etc. Not combinable with other offers and promotions. I've always had great experience here. Yes, I want the slat. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. Value City Furniture Reviews: 2023 Product Guide - Slumber Search The sales lady was wonderful but once you sign the papers they could care less. Greg seemed like a good guy. And witch-lady, if you see this, whatever I did I'm sorry. Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. I will not be shopping at Value City again. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Thanks Al! Ukraine ammunition depot reportedly hit in wave of Russian missile Some people say delivery took excessively long, while others report prompt arrival of their items. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. He also said that i need to pay additional charge for delivery(129$). I never would have purchased this item if I had been told the truth up front, which the sales person knew because I told him I would only purchase if I could receive by a certain date. Anne was our sales person. High APRs. File a complaint. I purchased $1000 worth of furniture at this store. My item IS there, I take delivery of my item. Liked it so much we came back for another one! 24% of 107 complaints were resolved. I also purchased my mattress from here. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. They forgot our tables and didn't want to come back stating that they were not in the warehouse. Value City Furniture - Facebook 30 minutes go by, no call back. Will definitely be purchasing again! Furthermore when they fail, they try to blame it on you. BBB File Opened: 1/1/1989. Signed the papers and agreed on delivery date. And is everything dark brown or black, how about some choice VCF? The next person couldn't even wait for me looking up the order information and started yelling at me. The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. "I will make some calls and call you in the morning," says Johnathan. They told me this after almost two months. Years in Business: 75. Business Started: 1/1/1948. I encourage everyone - DO NOT ORDER ANYTHING FROM THIS STORE. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. Okay, so I actually did my couch hunting in weird and ballzy order. Never. Value City Furniture was founded in 1948. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. Always very happy and always go back. I get it, its just a showroom. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. I wanted to believe this place had some decent furniture. Very deceptive business practices. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. Skylar Mays offers Blazers value as reserve point guard Love Value city! I've called there monthly with NO HELP. Not worth the fight to deal with these jerks. When I first moved here, Aba N and I went furniture shopping. He still bugged us and didn't let us be. The other two sets were correct. WTF. I chose Value City Furniture because they had styles I liked and were able to deliver quickly. Value City carries a variety of mattress models from which to choose, including mattresses from American Signature, Simmons Beautyrest, Sealy and TEMPUR-Pedic. NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. Anyway we took our time and made a great selection. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ms. Smith refuse to provide it for me. There's an ideal RB for the Bengals in NFL Draft 2023 - and it's not I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. 7 DAYS CITY HOTEL - Updated 2023 Prices, Reviews (Ukraine/Dnipro) 4300 E 5th Ave, Columbus, OH 43219-1816. Please use a valid email. She also checked and confirmed that I am scheduled for delivey 10/10. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. I am not sure, but he wasn't pleasant. How do I know I can trust these reviews about Value City? She takes her time with the customers!!! One month after I got the furniture, September 2017 and March of 2018. There are other furniture stores. She tells me she'll make notes and that it wouldn't be a problem. All Rights Reserved. This was told to me by a woman in the back office. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. THIRD TIME! Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). Greg gave me a credit and removed the delivery fee. Do not trust these people for delivery - pick up your furniture or arrange delivery yourself. If I could give them a zero I would. Value City Furniture | Better Business Bureau Profile Waited 3 months for a bedroom set and it came in damaged. On December 6, I received a wardrobe. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. Conclusion: the furniture is of decent quality for my needs. He said these words "Oh don't worry sir. More. Over one month ago, I bought a couch that I was told could not be delivered until the middle of this month. is now my go to Value City Store! They worked together so well. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. And it was the perfect fit! In the next section of this Value City Furniture review, well dive into the brands top-selling pieces for your home.
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