"One of our . Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. It was launched on 29 March 2019 at all entry/exit points to and from the Calais region and at the border points between the English Channel and the North Sea. Information on the procedure has been provided by Eurotunnel on this leaflet. On arrival in the UK, your ATA carnet can be stamped either at Stop 24 (M20 junction 11) or Waterbrook inland border facility (M20 junction 10a). Dont worry we wont send you spam or share your email address with anyone. If youre a driver attending an Inland Border Facility with goods that need temporary storage you may have to use an alternative facility at your own expense. You can unsubscribe at any time. If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. Clickherefor details of our Complaints Procedure. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. This has now been delayed until Sunday 15th January. Customs clerk in Calais and declaring export, import, transit - ASALinks 2023 Eurotunnel Le Shuttle. Contact HMRC for general enquiries about customs processes. This includes your details, amount paid and payment method (card details limited to last four digits). Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. ASA has the quality of 'interested in the load' conferred by the mandate and is therefore able to establish DSCE (CHED) from a Health Certificate (EHC). We are the #1 way to travel with your pet. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the vehicle (including height), any accessories and date and time slot of your original booking. However, you will still need to validate your tax refund form inside our Calais Terminal Building. Custom Office Detailed Information Country: France - FR (001) Region: - City: CALAIS Usual Name Calais port tunnel bureau Reference number FR620001 Dedicated trader - Specific notes - Calais port tunnel bureau Eurotunnel ZAC2 Boulevard de l'Euro 62100 Calais France (FR) Contact: Phone: 01 70 27 15 84 Fax: E-mail: r-calais-bc@douane.finances.gouv.fr. To help us improve GOV.UK, wed like to know more about your visit today. From the Netherlands: +31 (0) 900 504 0540 *Excluding bank holidays For queries, compliments and complaints See our duty free page). Unfortunately we have not been able to receive your details. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. The main parts of the passenger terminal to be built were the platforms and overbridges that connect it to the A16, and thence to the rest of the autoroute network. Ready for some retail therapy? United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais To help us improve GOV.UK, wed like to know more about your visit today. Hrvatska PABLO kiosks and customs offices are all located within our Calais Terminal Building. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). One swipe of the mobile device confirms that the truck has passed through with its documents in order. The French Customs Office has published a handbook in which you can find out how formalities . The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. The Border Force customs offices list has been updated. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Magyarorszg When paying for your purchases, ask a member of the store staff for a tax refund form. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. It is also used by HMRC. This will also unlock your booking. If you would like assistance please call our Contact Centre. Opening Season: . A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Eurotunnel Freight Update - Crossing the Border with ATA Carnet To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. Don't forget you will need to update your Advance Passenger Information, and your health declarations. All rights reserved. From Spain: +34 (0) 902 30 73 15 If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. Head to these destinations for some great tax-free shopping opportunities. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK Do not wait until youve reached the port in Kent or you will be turned back. Do not hesitate and contact us! Eurotunnel Le Shuttle Terminals: Folkestone & Calais There will be local signage in place to help direct you to the site along the strategic main roads. Dont worry we wont send you spam or share your email address with anyone. Calais Truckstop is an innovative concept which meets the requirements of road transport companies, shippers, truck drivers and insurance companies. Please enable Strictly Necessary Cookies first so that we can save your preferences! Only after control, when the results are positive, can the driver. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. You have rejected additional cookies. More than 50m. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. Legal Notice. Transit movements entering the UK at the Port of Dover should complete Office of Destination at Dover Western Docks. Centre Douane SIVEP (CDS) With most bookings you can do this online free of charge at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. Merci de partager ! Youll then be able to exit the site and re-join the strategic main road. A quick visual inspection of the vehicle will be done by security marshals at the entry check point. The list of Community and Common Transit UK offices is for traders who deliver goods to customs offices and want to know where the most convenient customs office is. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. Tax Free Shopping in France - Eurotunnel Le Shuttle Custom Office Detailed Information - European Commission Please note there are no VAT charges for travel on our passenger service. You have rejected additional cookies. To amend your travel insurance please call our Contact Centre. Competitive comprehensive cover for you, your family and your vehicle. Centre Douane SIVEP - Coquelles - Eurotunnel Le Shuttle Freight 6 May 1994. This monitors vehicles entering and exiting the site to manage traffic and security. The traditional French shopping week is six days, Monday to Saturday, with shops closed on Sundays in many places. PABLO is the electronic VAT refund processing system for France. Sanitary taxes are also paid on behalf of the principal when necessary and requested by our Principal. In smaller towns and villages, stores generally open from 9 am to midday, and 2 pm to 7 pm, with a break over lunchtime where they are closed. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. Your information is handled according to our privacy policy, and you can unsubscribe at any time. European Motor Breakdown Cover
If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. The French Customs Office advises on how to prepare for customs Please note that such requests cannot be made by telephone. PDF 1 2 3 4 5 6 7 8 Guide for drivers - ClickDimensions From Germany: +49 (0) 1805 000 248