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I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. Thanks. HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. This is my first offence and i paid eventually. I am so angry at myself, I want to pay it online, but it will make no difference now. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. WebSimply email your payoff request along with the borrowers authorization to payoffs@dartbank.com , or you can fax it to 517-676-6759. I crossed a few weeks backI havent had any penalty notice, can i try and find out if its been lost in the post or ?? So how can I get the 14-day grace period and pay 2.50 only please? WebI forgot to how which Dart Charge, what happens now? This year I paid up for three passages for the two trips I have done this year as you can pay in advance. All drivers will be charged per crossing, however there are some exemptions in place. Maybe Ive just been lucky but worth trying! I feel like some sort of criminal now. When paying on-line you have to confirm the terms and conditions. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. I tried to pay via the website this evening 20.07.2015. By the time I got a response a larger fine came through for non/late payment. Forgot to pay the Dart charge? We and our partners use cookies to Store and/or access information on a device. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. :(, Tommy, Very relieved! just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . You can't. You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. Launched in November 2021, the Heathrow drop off fee is a 5 charge that applies to all drivers entering drop-off zones at all Heathrow terminals. Dont know if that helps, and you may not want the stress involved. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. I have appealed and await the response. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! The appeal system does not allow for attachments so we cannot attach the receipts. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. If you treat people like this and do you expect them to treat others!! Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. We are pushing to get better signage on the motorway, too. Can they leave it so long to issue the fine? Received a PCN for a one way journey we made 5 MONTHS AGO! the mail services goes slowly, and they were in late with the deliveries. Many drivers have also complained the system is heavily biased towards those with online access. To be honest were just as in the dark down here in the south. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. I later received a penalty letter. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. Lets see if they are human. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. Set an identical reminder for your homebound trip using your home postcode7. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. The line-up for Creamfields 2022 features some of the biggest names in the industry, Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration 923662. With cars behind me I had no choice but to carry on driving and miss my turning. Herve. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. Was just dropping my lad to Stansted. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. The consent submitted will only be used for data processing originating from this website. Only remembered 4 days after and paid the 5. Just remember this is not a customer service line, and if you take your frustration with the website out on them, they will hang up on you. Plus 2.50 crossing charge. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. As the van was leased the hire firm are also charging me 30 for this. Dartford Crossing: do electric cars pay Thanks for the message and were glad it helped. I did both the one off charge of 2.50 and the dart account of 10. I am from Germany. You must pay it within 28 days. The bridges are situated between Runcorn and Widnes in Cheshire, and span the river Mersey and the Theres just one more week to go until one of the worlds largest electronic music festivals returns to the UK! Did you get anywhere with this as i am in the exact same situation. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. All fields are required unless stated otherwise. I have received 3 fines for one day in June but I have never used the Dartford crossing. It is not setup and an honest way, more like a cowboy clampers style. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Hope that helps. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! Just to check, the DVLA gives the details of my address for the PCN letter? If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. Rod Himsley. I forgot to pay the Dart Charge, what happens now? Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. The drive back home was hell, took me like seven hours to get from London to Lancashire, and I was so spangled when I got home that I simply forgot. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. Its worth calling dart charge, they answer the phone I passed over, thinking of that. Thanks. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. My wife forgot to pay the charge until a day after the midnight deadline its her second time. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. So i now face paying a total of 1050 for this oversight. I used the crossing on the 1st of Feb which i paid over the phone. I just got a fine for 105 for an offence 2 months a go. So, dig the old single speed out of your shed, lower your standards and expectations, and start planning Pipedream Cycles The Full Moxie is a 4130 CroMo, single pivot, full suspension bike that can be run as a 29er, 650b or mullet. Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). The arbitrary 35 fine is proof of that. Ive replayed on the form giving details but this was rejected. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. If you think you have been fined unfairly, you can submit a dart charge appeal by either filling out the online form [2] or by filling out the form attached to the PCN and posting it to: You will also have the option of including any supporting evidence, for example: Any other evidence can also be submitted to assist the Dart Charge team in understanding your case. Apart from the hire car issue I reasonably regularly drive through without worrying. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Oh Yippee. I have just returned from travelling in the UK in my car. I freekin hate that crossing system. Its a money-making scheme. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. Hopefully matter is now closed. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. Manage Settings So Ive done that online and now I wait and see. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. Were all being hit by rubbish signage. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! You can find and browse our FAQs section at the bottom of the page. Instead they have 10 of my money ( I paid for 4 trips in error!) when I passed there, coming from the North, I remember we found the tollbooths open, I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. I got pipped by cars behind me who obviously werent paying either so I carried on. rather than fined. I did forget to pay on time but went in and paid when I remembered. Here are the main Dartford Crossing payment methods. Unofficial siteswill simply take your money, pocket the admin charge and pay the outstanding toll on the public Dart Charge site regardless of vehicle details. If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. I am at my wits end Pls anyone within advice thanks Kellie. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. Welcome to England !! I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. ..Me.. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. Enter postcode of the tunnel or your destination where you can pay. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button I am not prepared to consider paying the Penalty until I have received the notice in writing. Crossed on Saturday for the first time. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. I do not have a smart phone and internet access at my destination was difficult. I sent them a copy of the reciept and heard nothing more. If you want online payments you should set up a system that works. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? The C is confusing as it can be associated with conjestion charge. Britain wake up to reality! Hit the i button and choose remind me at a location4. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. I used the Dartford crossing on 09/08/15 at 1858 totally unaware there was a charge for doing so. We all share your frustration on this one. (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? the hire vehicle company also charging me 35.0 for each incident. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. It says I can appeal this decision to an independent tribunal but I fear the worst and it was lapse into another larger fine. Cannot be used in conjunction with other offers, or when switching memberships), Contact UsPrivacyForum RulesClassifieds RulesLink RemovalNewsletter SettingsAdvertising. What is the problem with changing address?? I will contact those responsible and clarify this one. Now I see how they make easy profit. We thought great thats okay as we have already paid a few days ago. I paid for a return journey. You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). Beat late payment of the Dartford Crossing charge - Latest Travel If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. which is also a disproportionate amount of money. click on Start Now button I checked my account the next evening to see Id been charged for my return journey but not the original one. Maybe you forgot to pay or deliberately didnt pay the toll. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Local residents put up with enough and should not be put out further by the crossing. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. Whats a PCN worth now? If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Sadly, calling will not help achieve anything and will just use up your time. Chiedo se possibile un rimborso e una risposta. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. Just returned home from our 85 day France and Spain tour to discover that I owe Dart Charge 107.50. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. I had no idea. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! I completely agree. Paid them 7.50 in total and asked for a receipt which they emailed. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. I will look into it to confirm the situation. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! They could access your bond from your birth certificate and collect on the funds therein, that have accumulated since your informants (parents) registered you when you were birthed onto the land as an asset for a lifetime of tax revenue. :( Thank you. This amount The amount of time and distress is good grounds, I would imagine. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline. This may have been enough to push some people to have just gone ahead and paid without question. Its the best option in your situation. But this system probably collect a lot of money by snaring all these drivers No prices, no method of payment, no official guidance. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. I have had the same issue. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Hi Karen 425 to release it because of unpaid Dart charge.