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This return policy does not apply to our business resellers. Does JJ's House offer free returns? What's their exchange policy? JJ's House has a rating of 3.88 stars from 2,822 reviews, indicating that most customers are generally satisfied with their purchases. Order Number: Write an Inquiry: * To return, please attach pictures showing the issue. RETURN POLICY - JJsHouse.co.uk Please enter the verification code on the picture: *. The stain should be treated immediately to obtain the best result. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Feel free to use them. Please include an explanation and photographs stating the reason for your return. 2. JJ's House's reply: Dear customer, Thank you for your review. The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! We will correct your shipping address and send you a confirmation email as soon as possible. The return form must be included in your return package. Hope to hear from you soon. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. RETURN POLICY - JJsHouse.com Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". The rare precious leather bags should be carefully handled as they are rare to find. We dont provide the Self-Return Service for Non-returnable Items. * As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. But the points used for your order will not be refunded. I ordered from JJhouse because of their no worries return policy. Your bank or payment service may levy a small transaction charge. FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES: Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. Too many things should not be loaded into the bag as this may alter the shape of the bag or even crack it. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. However, we are more than pleased to assist you in filing a claim against the shipping carrier. Which it doesn't give you any other options. Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. View the, Yes. Allow up to 15 working days for the funds to be credited to your original form of payment. My way of saying THANK YOU. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. - Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost. What should I do if I forget my password? Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. First it tell you to write why you are returning it but when you hit submit after you write your explanation. Irregular or excessive returns history indicates potentially fraudulent or criminal activity. Alternatively, you can retrieve the tracking number on the order details page via this link. To return, please attach pictures showing the issue. Please keep the receipt with tracking information. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. 3. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. If it refuses to cooperate, our app will help you take it to small claims court. You can follow the steps below to process your return: Find the order that you want to return on the "My Orders" page. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. 2. 2. When the bag is not in use, a tissue paper should be stuffed into it so as to maintain its shape and prevent influx of dust. Please note that different types of fabrics do take the dye differently, and will not match perfectly. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". So sorry to hear that you received a different colour dress. How Does the eBay Return Policy Help You Deal With Unwanted Items? - Once your order has been shipped, it can no longer be cancelled. Verification can help ensure real people write reviews about real companies. Then click "NEXT". Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item. Yes, you can change the shipping address Before Shipment. 3). Go to Sign In My Account at the right top of our website. Shipping status is not updated regularly. 2. Youre not alone in your fight for justice! After 14 days, we may not be able to process the return and a full refund. Thank you so much. I did have an off the rack backup plan and figured I could risk it at such a good price. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. I ordered a dress, a shawl, underwear and a dress cover. We also understand that colors on your computer screen can be a little different to how they appear in person. You can check the current return shipping fee standards for countries with return labels service on this page. Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Check. Our innovative approach brings you the best in formal wear at affordable prices and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. I am a normal individual whom wishes she was a celebrity lol. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Well worth the money! It paid off! All seams were finished and straight. . Unpaid orders will be cancelled automatically in 5 days.". They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. JJsHouse - no returns accepted 44 Resolved JJsHouse - I got conned out of over a $100 11 JJsHouse - don't buy from this scam site 2 JJsHouse - wouldn't return clothing 15 JJsHouse - terrible dress 3 JJsHouse - bait and switch. Jjshouse Return Center Phone Number | Contact Information Finder This is because handbags are highly sensitive to extreme temperatures, which make the bags to fade. JJ's House Reviews - 2,822 Reviews of Jjshouse.com | Sitejabber Select the item(s) that you want to return. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. No returns and no exchanges for personalized items. Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. Find the order that you want to return on the "My Orders" page. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). The faux leather has the advantage of being lighter and can be carried around easily. Precaution should be taken to use any detergent to clean the handbags. Please kindly refer to our Size Chart to choose the correct size. Mom's Moment - Up to $500 Cash Prizes Just Waiting! The basket should be kept off the floor to avoid pets like dogs and cats from sleeping in them. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. How can I make sure all of my dresses are the same color? As an e-commerce company, we just do business online. 1. Shipped items can be exchanged for quality issues, such as items arriving in damaged conditions, or item received was not item ordered. We will change it within 24 hours. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to: Returns in an unacceptable condition (worn, altered, washed, damaged). If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Thank you for your review.Your satisfaction is the most important to us and this is absolutely our work power. You may add items to the checkout page to check on the accurate shipping fee. Even our seamstress comments on the quality. The detergent is spread evenly on the bag and the bag is wiped clean. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. You can also choose to chat now or email us. 5. How can one enhance the durability of the handbags?1. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. EXCHANGE POLICY It's an amazing dress! 3. Cancel order > 120 hours after payment: Refund of shipping fee only. Processing: JJ's House uses the latest technology and highest craftsmanship standards to always meet customers' expectations. Our AI-driven app needs only a couple of details about your purchased item, and it will draft an airtight return request letter and send it to JJs House! Update:Dear Ani, Sorry for the inconvenience caused. Shopping tip: JJ's House also offers coupons and promo codes . Please contact us for additional instructions. Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. We completely understand that you may have concerns about the fit and the style of our dresses. All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. We also appreciate your honest feedback about your experience. Click "Place Order" Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Products are exposed to corrosive substances or chemicals. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 5. Reply from JJ's House A day ago Thank you for your review. All personalized and personal care items (including earrings, lingerie, swimwear, etc.) DoNotPay Can Handle the JJ's House Item Return Request for You! 4. 2. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. Date of experience: 28 April 2023. Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. This company responds to reviews on average within . Nylon Series The specially treated nylon repels water and is more durable than the other materials since it is light and tough. I have tried every night since I received the dress to get a return for but the site never let's it submit. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. We won't take back the points, which you get for placing the order. Choose your preferred color and size (if applicable). Select the reason and add photos for the return. Cancel order 72-120 hours after payment: 50% refund + shipping fee. For gum, one should put a little ice cubes in a plastic material and use this to rub the gum. You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. 1. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. JJshouse.com get 4,5 stars See Also: Phone Number Preview / Show details Jjshouse Store Locations JJ's House - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Some people cannot afford the leather bags while some hate it because of their hatred against some animals.One should not be worried of this since there are bags made from faux leather, which is a synthetic leather made from plastic.