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People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can find contact details for Merton Council above. Help us protect your right to hold public authorities to account. number of complaints regarding large amounts of waste on private land, as I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. They have read it as a request for the number DONT go there unless you've taken CALMING pill. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. Just to add insult to injury was told he is being very understanding and helpful.. Foi Responses, I'm absolutely stressed and fuming!!! Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. | Noise Nuisance: 020 8545 3025. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Anyone can write a Trustpilot review. Merton offers free bulky waste collection | Merton Council Newsroom private land. Those ads you do see are predominantly from local businesses promoting local services. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. All product and company names are trademarks or registered trademarks of their respective holders. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Report a problem with this page. Do you recognise these fly-tippers? The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. merton council refuse collection complaints. merton council refuse collection complaints | Promo Tim 12 months later and "further examples" of these problems are still prevalent. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Replacement wheelie bins, boxes, bags and caddies - Sutton Council attachment. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. It has agreed to carry out these recommendations. Contact us if you think it should be reopened. The free collection includes fridges and freezers. Merton and Veolia respond to rubbish complaints Don't even consider discounted rates. 0. Merton Council, Civic Centre, Morden, SM4 5DX. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. Leave feedback or a compliment. Head of Information Governance advised that there was not currently If we are unable to do so, we will provide an explanation . x[raf7xJ}HHM Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Contact us : Overview | Merton Council Extortionate parking costs, up to 23:00 hours, 5 days a week. Find out how we combat fake reviews. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Please call us on 020 8770 5000 to discuss your requirements. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. About this website If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Merton TV proves recycling is being incinerated in Beddington quoting the FOI request number and we will get in touch with you. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Numerous photos of black rubbish sacks, furniture and. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Absolutely abuse law order for two citizens and one another citizens. time periods: - Noise complaints (if possible to be further broken down by totals each Telephone: 0303 123 1113. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Here are 8 tips for writing great reviews. Information provided by various external sources. following the councils internal review process, the ICO will refer you The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Merton Council vows streets will remain clean as it scraps waste 1. file:///tmp/www.merton.gov.uk/foi. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Data returned from the Piano 'meterActive/meterExpired' callback event. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Feels like I'm on the phone to them all the time about waste collection. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Merton - Stop Hate UK Complaints, comments and compliments | Merton Council endobj "I hate it. Contact Veolia Help and Support | Veolia UK Please put out your rubbish and recycling correctly or we may not collect it. Separate rights of appeal. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. This is always a last resort, and . It has agreed to apologise and pay her 250. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. #CostofLivingMerton. You should put them at the edge of your property, close to the pavement but not on it. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Suggested companies are based on peoples browsing tendencies. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. It is a London borough council, one of 32 in the United Kingdom capital of London. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. We have now considered your information request as set out below. Kind regardsDavid BelloCustomer Care Team. Ms M has complained about the way the Council has handled the child protection case relating to her son. As soon as I hear back from you we can continue processing your request. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Here are 22 ways Merton Council failed its residents this past year Details for Christmas 2023 will be published in December. Your donations keep this site and others like it running. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. 2023 Trustpilot A/S. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Telephone. issues. Visit our elections pages to find out more or register to vote. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. We cannot say if the Council had considered this it would have refused any application. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Issue - items at meetings - Annual Complaints report - Merton Council regularly, and which is signposted from the Open Data pages of our web Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. She also complains about the way the Council handled her complaint about this matter. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! Complaints ; Freedom of Information ; Subject Access Requests reason, such as dogs barking, loud music, or equivalent). We couldnt load the mail server logs for this message. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Initial complaints should be directed to Merton Council directly. PDF Further submissions about Waste, recycling and street cleaning We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. The Head of Information previous complaints or when multiple councillors from the same ward The Council is at fault for missing collections and poor information about its procedures. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Waste and Recycling - Melton Borough Council. RESOLVED: That Members noted Merton Nuisance Complaints - a Freedom of Information request to Merton In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Information Governance Team This was the response that I received. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. late waste collections since the contract with Veolia came into force in October 2018. . | Copyright 2013 Merton Council and its licensors. It was currently being assessed whether and a limited company (03277032). The worst council complete money grabbers! Comments have been closed on this article. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Contact the Web Team The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. If you are dissatisfied with the response provided you can Comments are moderated so may not appear immediately. request an Internal Review at or write in to Freedom of Information team, Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. <> Ms C complained that her personal budget is not enough to pay for the home care she needs. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. appeal against the decision to exempt any part of your request, you should A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. inaccuracy or intrusion, then please Waste and Recycling - Melton Borough Council There is no empathy or support from Merton! Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. %PDF-1.5 % 1 0 obj Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. SocietyWorks Ltd It looks filthy and affects everyones mental health. Problems with this page? Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. We are holding Borough and Parish Elections on 4 May. Disclaimer: . Report a problem with this page. provided, please forward this message to [email address] Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Claim your profile to access Trustpilots free business tools and connect with customers. Id kindly request to receive the data in excel or .csv format. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Genuinely the worst council in London! South London councils set to scrap rubbish collection contract They are poorly run and they really do not give a Damn about anyone. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response.